Adoption is where most technology investments quietly lose value. Managed Services keeps platforms supported, users confident, and improvements moving after go-live.
Beyond Go-Live
The Work That Starts When the Project Team Leaves
After implementation, platforms need steady administration, a place for users to get help, and someone who keeps improving the configuration as the business changes. Many institutions do not have the specialized staff to do all of that well.
Advanedge provides that ongoing capacity with the same platform depth we bring to implementation work. Your team gets responsive support, trained users, and a steady pipeline of enhancements — without adding headcount.
What’s Included
Managed Services Coverage
Scoped to your platforms, users, and service expectations, and delivered on a recurring basis.
Help Desk
A responsive point of contact for platform questions, issues, and requests.
Application Administration
Day-to-day administration: users, roles, settings, templates, and configuration changes.
User Support
Hands-on help for lenders, analysts, and operations staff when they need it.
Training
Onboarding for new users and refresher training that keeps adoption high.
Ongoing Optimization
Continuous tuning of workflows and configuration as your business and volumes change.
Enhancement Management
Intake, prioritization, and delivery of enhancement requests, including vendor coordination.
Recurring Fintech Platform Support
Ongoing specialist coverage for the fintech and lending platforms your institution relies on.
How Support Is Structured
Support Designed Around Your Institution
Every Managed Services engagement is scoped to the platforms you run, the users you support, and the service levels you need. Coverage, response expectations, and reporting are agreed up front and reviewed regularly.
Every Engagement Includes
- Defined scope of platforms and users covered
- Agreed response expectations and escalation paths
- Coordination with your vendors on your behalf
- Regular reporting on requests, trends, and adoption
- A standing enhancement roadmap
How We Engage
How Managed Services Begins
Scope
Identify the platforms, users, volumes, and service expectations to be covered.
Transition
Document the current configuration, open issues, and processes, and set up support channels.
Support
Provide ongoing help desk, administration, user support, and training.
Improve
Review performance regularly and deliver a steady stream of enhancements and optimizations.
Recommended Starting Point
The Support Scoping Call
A conversation about the platforms you run, where support is falling short today, and what the right level of ongoing coverage looks like.
Schedule a Support Scoping Call- Review of platforms and user groups
- Current support gaps and pain points
- Recommended coverage model
- Scoped proposal for ongoing support
One Integrated Partner
Connected Across Every Stage
Each service line stands on its own. Together, they take an initiative from first decision to measurable growth — with one partner accountable for the whole story.